Vision and values

Vision

To be the lifetime health partner for union members and their families.

Mission

Better Cover, Better Health, Better Life.

Values

  • Integrity
  • Member Focus
  • Performance
  • Achievement
  • Community
  • Teamwork

Core purpose

  • To provide our members with access to high quality health care by delivering competitive products and benefits
  • To improve our members' health and wellbeing by promoting and delivering quality health services and outcomes
  • To provide our members with exceptional and personal customer service
  • To demonstrate our appreciation of our members, our employees and our community
  • To strengthen and grow our membership base to ensure the long term viability of the health fund
  • To act with integrity and in the best interest of members

Acknowledgement of traditional owners

We acknowledge the traditional custodians of the lands on which we work each day, and pay our respects to Elders of those lands, both past and present.