Dental complaints and concerns

Our dental services

While our professional dental team strives to provide you with the highest quality of care and service, there may be occasions when we don't meet your expectations. Our work comes with a one-year warranty provided you've kept up with regular check-ups and oral hygiene practices (at home or at the clinic) and have not contributed to the failure of the work in any way.

If you feel dissatisfied with treatment you've received, you should first discuss the matter with your treating dentist.

After this discussion, if you wish to take the matter further, please contact our Dental Manager (details below) to discuss your concerns.

If the matter is still unresolved, you may wish to contact the Australian Dental Association (ADA) Community Relations Officer, or the Health Quality and Complaints Commission (details below). Both officers have conciliatory roles in trying to resolve the situation to the satisfaction of all parties.

Preferred dental providers

If you feel dissatisfied with the work of a preferred provider, you should first discuss the matter with that provider. If they are unable to resolve the situation, you may contact TUH for a second opinion and/or contact the Australian Dental Association (ADA) Community Relations Officer, or the Health Quality and Complaints Commission (details below).

Contact us

Phone: 1300 360 701 (local rate)
Email: enquiries@tuh.com.au
438 St Pauls Terrace, Fortitude Valley QLD 4006
PO Box 265 Fortitude Valley QLD 4006 

TUH Complaints Officer: (07) 3259 5821
TUH Dental Manager: (07) 3259 5863; Email: dental.enquiries@tuh.com.au

Australian Dental Association

Telephone: (02) 9906 4412
PO Box 520, St Leonards NSW 1590
Fax: (02) 9906 4917

Health Quality and Complaints Commission

Telephone: (07) 3120 5999
Free call 1800 077 308 (outside Brisbane)
Email: info@hqcc.qld.gov.au

GPO Box 3089, Brisbane QLD 4001
Fax: (07) 3120 5998