Our thoughts are with the people and communities who have been impacted by the latest bushfire crisis. We’ll be in touch directly with members in affected areas or, if you have been significantly impacted, please contact us to discuss your payment options.
We pay an Active Health Bonus to members on Comprehensive Extras combined with Gold Hospital if they complete the Health-e-Profile every 12 months. You can use the Active Health Bonus to pay out-of-pocket costs on your extras services.
We’ll send you a reminder each year when your next survey is due.
Hospital substitute programs
We have contracts with a number of providers of programs that provide tailored treatment options to keep you out of hospital or help you make a speedy recovery at home after illness or an operation.
How does it work?
Before or during your hospital stay tell your doctor and nursing staff that you can access our programs. They’ll assess your situation and advise if the program is medically appropriate for you. With your consent, your doctor or nursing staff will contact a program coordinator (registered nurse), who works closely with you and the hospital to organise the appropriate services.
Examples of available services:
Negative pressure therapy
Orthopaedic rehabilitation program
Respiratory rehabilitation program
Cardiac rehabilitation program
Reconditioning rehabilitation program
If you have hospital cover you can participate in a program so long as your cover includes benefits for that treatment or procedure. A waiting period of two months applies.
The programs are available throughout our participating hospital network. TUH is not involved in any clinical assessment.
Contact us to find out more about hospital substitute programs.
Disease management programs
The disease management programs can help you manage chronic health conditions with expert telephone, or home and telephone support tailored to your health needs. You can also access registered nurses advice.
Contact us to find out more about the disease management programs.
The program is designed to complement services provided by your existing health providers. A health coach will call you, discuss your needs and recommend a suitable program. They will keep in contact with your treating doctor to monitor your progress.
Disease management programs are available to all TUH members with hospital cover. A six month waiting period applies.
HSS will handle all your personal information in accordance with the Privacy Act. For more information please read HSS privacy statement.
Healthy weight for life
We offer Healthy Weight for Life for eligible members. The program is designed to reduce risk factors related to diagnosed osteoarthritis, diabetes and heart health as well as prevent or delay complications occurring from these diseases. The program is centred on the clinically proven intensive Kick Start™ Very Low Calorie Diet provided along with dedicated health coaching and online support.
Please contact us for more information.
For telephone and online mental health support we recommend contacting beyondblue on 1300 22 4636. beyondblue provides a free 24 hours/7 days a week phone service where trained mental health professionals are available for confidential support. Beyondblue also provides an online chat service between 3pm and 12am 7 days a week.
For suicide and crisis support, we recommend contacting Lifeline on 13 11 14.