TUH is accredited under the Private Health Insurance Code of Conduct. This Industry Code stipulates a standard of service to promote communication and understanding between private health insurers and their members.
The code ensures we:
- continually work towards improving the standards of service we offer to our members
- provide information in plain language about our products and services
- provide easy access to our internal dispute resolution procedures
- keep your information confidential in accordance with privacy principles
Accreditation is a significant achievement and confirms TUH's commitment to excellence in delivering quality products and services to our members.
For a copy of the Private Health Insurance Code of Conduct brochure, please download here.
If you have any concerns please view our complaints and concerns page.