Aged care transition & advisory services

Heather Hill Pathways

Are you facing the reality of finding aged care solutions for yourself or a family member? Finding the right care and how to get it can be confusing. What’s available? Which is the best option? How much will it cost? Where can I find support?

Many of our members find this a daunting experience.

TUH have partnered with Heather Hill Pathways to help you make informed decisions, and save up to 20% off their fees along the way. Heather Hill Pathways provide different levels of service from telephone advice about aged care issues to assisting with aged care placement.

Together we’ll step you through the aged care maze by helping with:

  • Accessing in-home nursing care options or finding the right residential aged care facility
    Carer support and training
  • Financial strategies to minimise care costs, maximise Centrelink entitlements and negotiate nursing home bonds
  • Assistance with legal matters such as enduring powers of attorney, wills and advance health directives
  • Emotional support for carers of loved ones suffering from dementia
  • Family dispute resolution around aged car

Getting started

Contact Heather Hill Pathways and one of their aged care nursing professionals will meet with you and/or your family in your home at your convenience. They will then help identify your needs and care requirements, as well as any eligibility for aged care services and benefits.

Costs and member benefits

All members receive 5% off any Heather Hill Pathways support package, plus a further refund of 5% after the account has been settled. If you are on TUH’s Ultimate Choice package, you’ll receive a 15% refund.

Stage Description Fee to TUH members after 5% discount 15% refund Ultimate Choice cover   5% refund All other covers
1 Telephone advice service about Aged Care issues and also can monitor health and well-being to determine deterioration. $190 $28.50 $9.50
2 Later Life Planning – In person meeting to determine services available (both Government and Private), financial, legal and psychosocial issues.  Single:
3 Home Care Implementation Service – Assist member to access funding for home care services, attend ACAT assessment with the member. Single:
4 Aged Care Placement – Evaluating both member and facilities to provide best placement.  Pre and Post admission reviews. Single:

These numbers are current at 10 October 2018, and are subject to change. Please verify fees with Heather Hill Pathways.

How to claim

When contacting their service, advise you are a TUH member to receive your discount. Once you have settled your account, you can claim using our smartphone app, send us your receipt with a cover letter, or send us your receipt with our Heather Hill Pathways claim form.

We’ll then reimburse the applicable amount. Please note you cannot claim via our member portal.

Contact details

Phone: 1300 227 949