Can someone else manage my policy on my behalf?

A policyholder can request that their spouse/partner (on the same policy) be authorised to operate the policy on the same level as the policyholder (excluding joining/ terminating membership and removing dependants).  The policyholder may withdraw the authority at any time by notifying us, in writing or over the phone. See Transaction authority.

In any other circumstances, we will only take instructions from someone that is named by the policyholder under a Power of Attorney. You can also authorise a third party to enquire about your membership but not make any transactions on your behalf.

This can all be done by contacting us or by submitting the Authority to Access Membership form.