Our thoughts are with the people and communities who have been impacted by the latest bushfire crisis. We’ll be in touch directly with members in affected areas or, if you have been significantly impacted, please contact us to discuss your payment options.
Life is busy. Time is short. We understand and keep working on ways to make dealing with us as hassle free as possible. Like our mobile app. You can upload photos of your receipts and submit them in less than a minute. For even faster claims, just enter a few extra details from your receipt and we’ll assess it on the spot. You can also:
Track the progress of your claim
Send in other documents
Check your benefits usage
View or update your membership and contact details
View your policy details
Order a new membership card
Easily contact us
Find medical specialists who participate in our No Gap or Known Gap scheme
The first time you use the TUH app, you'll be asked to log in using your membership number, and member portal password. You can reset or retrieve your password using the ‘Retrieve Password' link on the app login page.
If you have not previously registered for the member portal you will need to do this first using the ‘Register’ link on the app login page. You can then customise your login options for future use.