A list of preferred providers can be found here.  We allow you to use any registered optometrist, dentist, physiotherapist or podiatrist in Australia. For other health care services such as chiropractic, massage, etc, benefits are paid for treatment by registered practitioners in private practice and recognised natural therapists approved by TUH. 

New memberships and upgrades of cover have waiting periods, including two months for all extras services (unless specified), six months for some services like Active Health Bonus and optical, twelve months for major dental and prostheses, and two years for laser eye surgery. Waiting periods can differ between levels of cover.

TUH's extras cover pays benefits for dental, optical and allied health services with maximum limits per person or policy that reset on 1 January.  Benefits are paid for registered practitioners.  Additional benefits are available on some products and are outlined in the product guide.

There are a number of instances where we will not pay a benefit on extras. Including services excluded under your policy, services covered by Medicare, treatments by unrecognised providers, overseas products or services, non-TGA approved items, treatment by a family member, home birth midwife services and vitamins/supplements.

TUH offers multiple ways to claim your extras benefit, including electronic claiming services, the mobile app and online.  Any account or receipt submitted must be on an official documentation and include the provider number.

At TUH we offer an Active Health Bonus as a reward for completing an online health assessment. Members on combined hospital and extras products (excluding Basic Extras) can use this bonus to pay for out-of-pocket costs for extras treatments, up to the annual limit. 

It's an assessment that helps assess your risk of developing chronic conditions. The results assist our health care services team and your doctor to recommend resources and programs for you. We pay an Active Health Bonus to members who complete the Health-e-Profile every 12 months and are on a combined hospital and extras cover (except with Basic Extras).

The health management benefit is available on most extras covers and offers benefits for weight management, fitness programs, health screenings and childbirth education classes for members diagnosed with chronic conditions or multiple risk factors.  

TUH offers telehealth services for certain extras services such as psychology and dietetics.  Telehealth consultations can be claimed through the TUH Mobile app or Member Portal and normal policy inclusions and limits apply.

For members on Gold Ultimate Choice (closed cover), Gold Easy Choice (closed cover), Comprehensive Extras and Family Extras, a benefit is payable towards travel and accommodation for the person requiring medical treatment or, in the case of hospitalisation, the accompanying person who must also be covered under the membership. 

The dental treatments covered by the policy depend on the item number and some procedures may be excluded.  Major dental services, orthodontics and anti-snore devices are covered under certain extras policies. Benefits for orthodontic treatment are subject to annual and lifetime limits and require in-person consultation with a registered orthodontist.