Menopause support with UnPause
Taking the guesswork out of menopause
Perimenopause and menopause are natural stages of life. But that doesn't make it predictable. Every woman's experience is different, so finding trusted information and specialised supprt isn't always straightforward.
That’s why we’ve included Menopause support with UnPause as part of Comprehensive Extras, Family Extras, Gold Ultimate Choice and Gold Easy Choice, helping eligible members access personalised menopause care*, whenever they are in Australia.
What is UnPause?
UnPause offers telehealth menopause consultations with qualified clinicians. By understanding your individual circumstances, they can provide evidence-based information and tailored guidance.
Their clinical team is registered with the Australian Health Practitioner Regulation Agency (AHPRA) and includes GPs, nurse practitioners and specialist doctors with additional training and experience in menopause care.
What support is available?
You don't need to work it all out on your own.
The UnPause monthly membership combines clinical guideance, educational resources and ongoing support to help you navigate premenopause and menopause.
It includes:
- Up to four telehealth consultations each calendar year with an UnPause clinician following your initial appointment
- Up to four phone check-ins each calendar year with a registered nurse
- Ongoing support from a registered nurse by phone or text message
- Symptom tracking tools and a member portal to help manage your information
- Educational webinars, on-demand wellbeing content and opportunities to connect with other members
- The option to have prescriptions from your UnPause doctor sent to a pharmacy for home delivery (medication and delivery costs not included).
You won't be locked into a contract and can cancel your membership anytime.
Am I eligible?
Yes, if you've:
- Got Comprehensive Extras, Family Extras, Gold Ultimate Choice or Gold Easy Choice with us
- Served the two-month waiting period for Menopause support with UnPause
- Not used up your yearly limit
- Signed up for the UnPause monthly membership.
You can check your remaining limits on the app, member portal or by contacting us.
How does it work?
Book your first consultation
Start by booking a 45-minute telehealth appointment with an UnPause clinician. You need this consult before you can sign up for the monthly membership. The consultation costs $295 and you may be able to claim a Medicare rebate of $125.10. Because a Medicare benefit is available the cost of this consultation can't be claimed through your Menopause support benefit.
Complete the intake form
This online patient information form helps UnPause understand your symptoms, medical history and other relevant details about your health.
Attend the first consult
This will be a telehealth (phone or video) appointment with a doctor who specialises in menopause care.
Sign up for the monthly membership and claim
If you decide the ongoing subscription is right for you, you can sign up and claim $25 per month, up to your available limits.
What will I pay?
The UnPause subscription is $49 per month.
You can claim $25 per month, up to your annual limit, through your Menopause support with UnPause benefit.
How do I claim?
After you've signed up for the monthly subscription, here's how to submit your claim:
- Take a photo of your receipt and submit it using the app or member portal.
- Attach a copy of your receipt and send it to online.claims@tuh.com.au
Can I claim for other menopause programs?
At this stage, UnPause is the only provider approved by TUH for the Menopause support benefit.
Disclaimers
*Subject to your level of cover, remaining limits and waiting periods served.
