How do I make a claim on my extras cover?
There are many ways to claim your extras benefit, including through the TUH mobile app.
Electronic claiming services
On-the-spot claiming is available at a range of extras providers via electronic claiming terminals such as HICAPS or HealthPoint.
To claim your benefit, simply swipe your membership card and your claim is processed straight away. All you have to pay is the balance. Please note claiming via HICAPS is unavailable for some services.
Forgot your membership card?
Scan the QR code in your app to claim straight away through HICAPS. Simply follow these instructions:
Open the TUH app on your phone.
Tap 'Membership Card' from the overview screen.
Tap 'Scan HICAPS Qr Code' and scan it on the HICAPS terminal.
All you have left to do is pay is the balance.
Mobile app
You can make a claim by uploading photos of your receipts and instantly submitting them via our mobile app in less than a minute. If you would like to have your claim assessed even quicker, we also have a faster claim payment option. To use this feature, all you have to do is enter a few extra details from your receipt into the mobile app and it will be assessed on the spot.
You can also submit other documentation via the app such as membership forms. We will retain all documents unless you indicate otherwise. Any account or receipt submitted must be on an official receipt or account form, and bear the provider’s official stamp. It must be legible and display the provider’s name, provider number, practice address, ABN/ACN, the date of service, a description of the service, the name of the patient and the cost. Cash register dockets will not be accepted.
Online
Simply log in to our member portal and follow the instructions to submit your claim.
Via Email
To submit your claim via email, simply:
Attach your receipt to the email.
Include your membership number in the subject line.
Send your email to online.claims@tuh.com.au
We pay claims under the understanding that:
The costs involved are not recoverable from a third party (eg. workers compensation, or other insurance/damages). If treatment costs are reimbursed by a third party you must repay any benefits we have paid for the claim.
To ensure correct payment of benefits, we will use your personal information in accordance with our Privacy Policy. Unless you tell us otherwise, this may include contacting your health service provider to request information about the treatment you received and the charges raised.
All claims are subject to private health insurance laws, fund rules and policies and procedures.
Want to know about claiming for hospital visits? See here.
