Why won't the Health-e Profile scroll properly on my phone?

If the form doesn't scroll properly, you’ll need to update your iPhone operating system. Only iOS 14 (latest release) works with the form. Older discontinued iOS versions will have the scrolling issue, and this can apply to devices that are older than 5-6 years.

Lists of supported devices can be found here:

iPhone: https://en.wikipedia.org/wiki/IPhone#History

iPad: https://en.wikipedia.org/wiki/IPad#History

Use the following steps to locate the iOS version of your device:

1. Open Settings

2. Tap General

3. Tap About

4. Look for Software Version (see picture), on older devices it can be just Version

If it isn’t possible to update to the latest version of iOS, you’ll need to use a different device.