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News • 26 September 2023

TUH Health Fund Clinches Top Honour in Roy Morgan Customer Satisfaction Awards

The results for the Roy Morgan Customer Satisfaction Awards are in, and Australians have spoken decisively on their preferred health insurance provider.

TUH Health Fund emerged triumphant, securing the coveted title of Private Health Insurer of the Year. The victory is notably impressive, given the stiff competition from other health insurers, both non-profit and for-profit, that vied for the title.

The Roy Morgan Customer Satisfaction Awards is an esteemed recognition platform, ranking companies across 40 categories spanning multiple industries. The award utilises data from the extensive Roy Morgan Single Source survey—considered the world’s most exhaustive ongoing survey of its kind—which encompasses the views of approximately 60,000 Australians annually.

TUH Health Fund didn’t just win; it was spontaneously chosen by the general public as the fund with the most satisfied customers or members. This spontaneous selection is a testament to TUH’s commitment to delivering quality services and tailored health solutions to its community. The voices of thousands echo the sentiment of satisfaction and trust in TUH Health Fund’s services and policies.

TUH CEO Rob Seljak said “At TUH Health Fund, we continually strive to exceed our members’ expectations and to provide health solutions that truly make a difference in their lives. This accolade is a testimony to the dedication and hard work of our team, and it further motivates us to elevate our services and enhance the overall member experience.”

TUH Health Fund's victory is underpinned by its unwavering commitment to excellence and a deep understanding of its members’ needs. By offering comprehensive and flexible health cover options and maintaining transparent and ethical practices, TUH has successfully built a loyal customer base and achieved high levels of member contentment.

TUH Executive Manager, Member Experience, Cathy McGuane said “To be acknowledged in such a significant manner is both exhilarating and humbling. This award underscores our unwavering commitment to delivering exceptional member experiences and reinforces our resolve to innovate and refine our approaches continually. Knowing that our members are satisfied with our services is the highest reward we can receive, and we are inspired to sustain and build on this momentum. We extend our heartfelt thanks to our members for their trust and to our diligent team for their relentless pursuit of excellence.”

As TUH continues its journey, adapting and innovating to cater to evolving health needs, this accolade stands as a testament to the trust and satisfaction vested in it by thousands of Australians. The spontaneous choice of the public in favour of TUH reiterates the strength of the bond the fund has nurtured with its members. 

26 September 2023