Put yourself in control with the new TUH app and portal!
Getting to grips with new technology can be daunting, but we’ve done all the hard work to make sure the app makes your life easier. Here are answers to some common questions you may have.
Our new mobile app for phone or tablet
The TUH mobile app is available for free from your device’s app store. Just click on the link below or search for TUH Health Fund.
Once you have the app on your phone or tablet, you’ll need to log-in once using your TUH membership number and Member Portal password. Don’t have the portal? See below for details on how to register.
The app will then remember your details for next time. The first time you log in, you’ll see our easy tutorial on how to get started.
Android phones - require a smartphone running Android 6 or latest.
Apple iPhones - require a smartphone running iOS10 or latest.
You need to be connected to the internet to use the app. Check your phone/tablet settings to make sure your internet connection is working. Occasionally there may be a problem with the app loading. If this happens, follow these three easy steps:
Login to the app (don’t worry about waiting for anything to load)
Go to More > App Settings > Deregister device
Log back into the app
If the problem continues, please report it to us by emailing enquiries@tuh.com.au or calling 1300 360 701 with:
Your member number
Your app version, located on the More tab (e.g., 4.20211220.1)
Your device (E.g., iPhone 11 or Samsung Galaxy S20)
Date and time the problem is occurring
The app will download with your next phone update. Depending on how you’ve set up your phone you may have to log in again using your member number and Member Portal password to refresh the app.
We totally understand – we’re excited too! You can download the latest version from your phone’s app store.
With Fast Claims, you enter more details so we don’t have to. This means we can process the claim as soon as we receive it (so that day, or early next business day). The benefit is deposited immediately into your selected account (depending on your bank it may take 1-2 days to clear). For Easy Claims (where you just take a photo of your receipt) it may take 1-3 business days to process, then another 1-2 days for the funds to clear.
Using the app to send us documents is super easy! You can use any type of photo/image that works on your phone (such as jpg, png, bitmap) as well as pdf document files.
If the form doesn't scroll properly, you’ll need to update your iPhone operating system (iOS). Only iOS 14 (latest release) works with the form. Older discontinued iOS versions will have the scrolling issue, and this can apply to devices that are older than 5-6 years.
Lists of supported devices can be found here:
iPhone: https://en.wikipedia.org/wiki/IPhone#History
iPad: https://en.wikipedia.org/wiki/IPad#History
Use the following steps to locate the iOS version of your device:
- Open Settings
- Tap General
- Tap About
- Look for Software Version (see picture), on older devices it can be just Version
If it isn’t possible to update to the latest version of iOS, you’ll need to use a different device.
The improved Member Portal
If you log in via our website, you’ll be taken to the new portal automatically.
If you’re using your smart phone, you’ll be redirected automatically to the app, which will give you the best mobile experience.
The old portal link will be redirected for only a short time, so we recommend you save the new link to your favourites:
The old app will only be available for a short time and won’t be supported in the long term. We recommend you download the upgrades as they come through so you get the best experience and always have the latest features and fixes.
Visit our website for more information on the app, including some of the great new features.
Claim directly through the app as soon as you’ve visited your physio, dentist or any other extras provider. Here’s how easy it is:
- Tap the Claims icon then START NEW CLAIM.
- Select MAKE AN EASY CLAIM
- Take a photo of your receipt to claim in an instant. No forms! Easy!
OR
- Select MAKE A FAST CLAIM
- Fill in a few more details and get your money in your pocket sooner!
NOTE: Access to your smartphone camera or photo library is required to use easy claim or fast claim. You can update app permissions in your phone settings (tap on Settings – Apps & notifications).
Planning a visit to your local dentist, physio, eye care expert? View all those nearby, calculate your benefit and give the winning practice a buzz – straight from the app.
NOTE: Location permission is required to use the find a provider functionality. You can update app permissions in your phone settings (tap on Settings – Apps & notifications).
From the front screen tap Benefit Calculator to search for your treatment, then see how much it will cost and what we’ll cover.
We respect your privacy and recommend you setup a security pin or use your smartphone biometric feature (eg. fingerprint or facial recognition) to protect your account and data.
To get the best experience we suggest:
- Turning on location permissions to use the find a provider functionality
- Allowing access to your smartphone camera or photo library to use the easy or fast claim functionality
- Accepting push notifications to receive personalised notifications about your cover and claims.
Need to know more?
Our friendly local support team is available to take your call on 1300 360 701 or drop us an email at enquiries@tuh.com.au.
