Our Fund is accredited under the Private Health Insurance Code of Conduct. This Industry Code stipulates a standard of service to promote communication and understanding between private health insurers and their members.
The code ensures we:
continually work towards improving the standards of service we offer to our members
provide information in plain language about our products and services
provide easy access to our internal dispute resolution procedures
keep your information confidential in accordance with privacy principles
Accreditation is a significant achievement and confirms our commitment to excellence in delivering quality products and services to our members.
For a copy of the Private Health Insurance Code of Conduct brochure, please download here.
If you have any concerns please view our complaints and concerns page.