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Code of Conduct

Our Fund is accredited under the Private Health Insurance Code of Conduct. This Industry Code stipulates a standard of service to promote communication and understanding between private health insurers and their members.

The code ensures we:

  • continually work towards improving the standards of service we offer to our members

  • provide information in plain language about our products and services

  • provide easy access to our internal dispute resolution procedures

  • keep your information confidential in accordance with privacy principles

Accreditation is a significant achievement and confirms our commitment to excellence in delivering quality products and services to our members.

For a copy of the Private Health Insurance Code of Conduct brochure, please download here

If you have any concerns please view our complaints and concerns page.

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