The COVID-19 (coronavirus) pandemic is a dynamic situation and we will continue to follow guidance from the Australian Government and the World Health Organisation.
The following information, based on currently available advice, might be helpful.
What are the symptoms?
Symptoms can include:
flu-like symptoms (sore throat, cough, fatigue)
In most cases the virus is mild and people recover quickly. However older people and those with medical conditions, such as asthma, diabetes or heart disease, may become severely ill with respiratory disease or pneumonia.
When should I seek help?
If you are sick and think you have symptoms of COVID-19, seek medical attention. To speak with someone about your symptoms, call the Coronavirus Health Information Line on 1800 020 080.
How can I protect myself?
Good hygiene and social distancing are recommended. This means:
covering coughs and sneezes with your elbow or a tissue
disposing of tissues properly
washing your hands often with soap and water, including before and after eating and after using the toilet
using alcohol-based hand sanitisers
cleaning and disinfecting surfaces
avoiding unnecessary contact with others (eg. hugging and hand-shaking) and staying more than 1.5 metres away from people.
Advice for TUH members
TUH will continue to provide the highest possible level of customer service for our members. This includes monitoring and following recommendations from health authorities in Australia and from the World Health Organisation with regards the safety of our employees and members.
There is no specific clinical category in your hospital cover for coronavirus. If you're admitted to hospital as a private patient, most treatment is likely to fall under the Lung and chest category, which is included on all our hospital covers (excluding Basic+). If you have complex health needs that might require additional hospitalisation, such as cardiac care, get in touch on 1300 360 701 to check if you're covered.
If you are experiencing financial difficulties because of COVID-19 quarantine or prevention measures please get in touch to discuss.
Health Hub appointments
Patient and team member safety is our priority. If you have travelled overseas in the last 14 days OR you are feeling unwell OR have flu-like symptoms, please call us on 1300 709 076 to discuss your appointment. We may require you to cancel your appointment and re-book when you are feeling better. You will not incur a penalty for the cancellation.
We have a great range of hospital covers, so you can pick the one that suits your lifestyle and budget.With extras you can claim for services such as dental, optical, physio and massage. We have a great range of covers, so you can pick the one that suits your lifestyle and budget.
(*) Prices include direct debit discount. (R) Restrictions apply. Sub limits may apply on extras products, click on for more details. Set extras benefits apply per service and vary depending on cover. Waiting periods may apply. Your rates may differ based on your Lifetime Health Cover loading (LHC). Actual rates may differ from those stated by up to 5c due to rounding increments.
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Unfortunately, we don’t have a level of cover that matches the criteria you have selected. If you would like to discuss this further, please contact us on 1300 360 701 or via email at firstname.lastname@example.org.