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News • 15 July 2022

50 and never felt better

This year, we celebrate our 50th birthday. You know what milestones are like - it’s a time to reflect and check in with ourselves on where we are and how far we’ve come over the past 50 years. Knowing we’ve been there for our teachers, education community, and their families feels great. 

To be honest, we’ve never felt better…and we know that’s because of you!
 
It’s our members that have made TUH what it is for the past 50 years, and we’re looking forward to being a part of your health support team for many years to come.
 
We exist for one reason, and one reason only: to provide our members with the best quality health insurance that fits their needs. So this year, as we celebrate our major milestone together, it’s only fitting that we recognise and celebrate our members.
 
We’ve always thought of our members as our lifeblood, and that will never change. You could say we’re keen to keep the “U” in TUH!

Our members agree

We’re unique. Founded by teachers and focused on people over profits, we’re a fund that truly cares. You can trust us to always have your back and be there when you need us most.
 
And we don’t like to toot our own horn, but the latest IPSOS Health Care & Insurance Australia 2021 survey – a true benchmark for member satisfaction in the health insurance industry – has done it for us. The survey found us in the top three rated health funds by its members for:

  • Trustworthiness

  • Customer service

  • Quality products.

Toot toot! That’s an achievement we’re particularly proud of because we’re thrilled to know our members feel like they’re getting value for money with us, and that they believe us when we say we’re here to help.
 
We were also pleased to see that 96% of our members said they were satisfied with their membership^. Now we just need to win over on that last 4%...

Why TUH?

There are plenty of health funds out there to choose from, so what makes us so special?
 
Well, we think it comes down to a few simple factors:

  1. We offer quality, affordable health insurance options to suit your needs.

  2. We’re not-for-profit, owned entirely by our members, which means we value people and their health more than we think about what’s in their wallets.

  3. We were created by teachers 50 years ago for the education community and their families, so we really know our community.

But we also believe there’s so much more behind those core reasons that help us to create that remarkable relationship we have with our members and is why some of them have been with us for 50 years.

We’re here when “U” need us
No-one likes to think about having to go to the hospital, but if you do, we’ll be there for you and beyond with access to our out-patient health support programs to help you recover in the comfort of your own home.

We offer “U” great value
We keep the lid on premiums and deliver generous benefits as much as we can for our members. We can do that because we partner with more private hospitals across Australia than a lot of the larger funds, and we offer lots of no-gap services, which means there’s nothing to pay on top of your premiums. 
 
We were also one of only two funds to freeze our premiums in 2020 during the COVID pandemic, and then we did it again in 2022 because we know that sometimes you need a bit of extra care that has nothing to do with seeing a doctor.
 
We like to do our best to help our members unlock the everyday value and rewards of their cover with us – things like preferred provider discounts on popular services such as physio, podiatry, dental and optical. Our members also tell us they enjoy our Active Health Bonus, which you can spend on your favourite extras service.
 
We also know that different stages of life need special attention, so we’ve created our Trade Secrets program for those times when you might need them, such as when you have a new family, or if you’re getting a bit older and *cough* wiser.
 
And because feeling good is about so much more than healthcare, we offer a Wellbeing Benefits program to help you live your best life with discounts on products and services that matter to the education community such as educational materials, clothing, health and fitness products, and more from local, Australian businesses just like us.

We keep it simple for “U”
Our staff are here to help, and you know they’re not going to try to sell you something you don’t need because they don’t work on commission. They’re just here to listen to your needs and provide the best advice they can for your circumstances. And if you prefer to do things yourself, you can review our products and join online

Plus, we’ve got a great app and online portal for our members so you can manage your cover online, anytime and even make a claim from your phone in under a minute!

We’ve stood the test of time
We were founded in 1972 by the Queensland Teachers Union, who continue to be instrumental in our success today. We’ve grown to a team of 140 staff serving nearly 80,000 members. 

We’re quietly proud of how we’ve survived and thrived in a highly competitive industry with high member satisfaction rates, and an unwavering focus on providing outstanding service and health insurance to Queensland teachers, the education community, and their families over the past half a century.
 
Isn’t it time for “U”?
Even though we’ve just turned 50, we’ve never felt better. We have strong values and a clear singular purpose: to improve the lives of our members. Our members are at the centre of all we do, and we’re determined to deliver the same quality service for many years to come.
 
We know that the vital ingredient in TUH is “U”, and we’ll never forget that you’re the reason we’re here. We exist purely to provide better health cover for our teachers, education community and their families.
 
Does your health fund care as much as we do? Our customer service staff are here to help you find the best cover. So give us a call for a no-obligation chat with a real person about your circumstances and the cover you need.
 
As a birthday bonus, join today and get 4 WEEKS FREE after your first month of payment.*

^Discovery Research Member Satisfaction Survey 2021.  
*Terms and conditions apply.

News
15 July 2022
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