Our thoughts are with the people and communities who have been impacted by the latest bushfire crisis. We’ll be in touch directly with members in affected areas or, if you have been significantly impacted, please contact us to discuss your payment options.
You may receive separate invoices from the hospital, each of your doctors, and each of the other medical practitioners, or some of these services may be grouped on a single invoice.
Hospitals will usually charge us directly, and we’ll advise you when we’ve paid the invoice on your behalf. If your cover has an excess, you will need to pay it directly to the hospital before or on admission.
Doctors who participate in Access Gap Cover will usually send invoices directly to us, and we’ll pay them directly. If they send you the invoice instead, forward this on to us for payment.
Other medical practitioners
Other medical practitioners will usually send you an invoice for payment, which you should submit with your claim to Medicare along with any payment receipts. There are two ways you can do this: