Our thoughts are with the people and communities who have been impacted by the latest bushfire crisis. We’ll be in touch directly with members in affected areas or, if you have been significantly impacted, please contact us to discuss your payment options.
If you are travelling overseas and have been a financial member of TUH for at least twelve months, you may suspend your membership for a minimum period of two calendar months to a maximum period of three years. Premiums must be paid up to the date after you depart Australia, i.e. your suspension date plus one day. Two suspensions are allowed per calendar year. The second suspension can commence after you have resumed the policy for a period equal to the length of your previous absence or nine months, whichever is shorter. No claims can be made while your membership is suspended.
An application to suspend membership must be made prior to the date of overseas departure.
Travel information to verify departure and return dates will be required at the time of application for suspension, unless you have a one-way ticket, in which case verification of return date will be required on resumption.
The remainder of any waiting periods not completed prior to departure will continue when the membership is resumed.
If you are experiencing financial hardship and have been a financial member of TUH for at least six months, we may allow you to suspend your membership for a minimum period of one month to a maximum period of twelve months. Suspension will be approved for an initial period of six months with an option to extend to a maximum period of twelve months. Multiple suspensions are allowed, however, twelve months must be served between consecutive suspensions. No claims can be made while your membership is suspended or for treatment that occurred while your membership was suspended.