Our thoughts are with the people and communities who have been impacted by the latest bushfire crisis. We’ll be in touch directly with members in affected areas or, if you have been significantly impacted, please contact us to discuss your payment options.
A policyholder can request that their spouse/partner (on the same policy) be authorised to operate the policy on the same level as the policyholder (excluding joining/terminating membership and removing dependants). This can be done by contacting us or by submitting the Authority to Access Membership form. The policyholder may withdraw the authority at any time by notifying us, in writing or over the phone.
For any persons, other than your spouse/partner, to make transactions on your policy a Power of Attorney is required. You can also authorise a third party to enquire about your membership but not make any transactions on your behalf using the Authority to Access Membership form.