Our thoughts are with the people and communities who have been impacted by the latest bushfire crisis. We’ll be in touch directly with members in affected areas or, if you have been significantly impacted, please contact us to discuss your payment options.
For all new memberships and upgrades of cover (where your new cover has higher benefits or more services), including transfers from another fund, the following waiting periods will apply:
two months for all extras services, unless specified otherwise
six months for Active Health Bonus (Comprehensive Extras only), outpatient midwife services and optical (Family Extras, Healthy Options Extras and Mid Range Extras only)
twelve months for major dental, orthodontia, orthotics, hearing aids, mechanical/health appliances and prostheses that are not surgically implanted
two years for refractive laser eye surgery
If you have transferred from another health fund on a comparable level of cover and have served waiting periods you will be able to claim straight away. See your product guide for details on services available on your level of cover.